The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Section1 - Who We Are
Ace Fine Antiques, a London based online shop for vintage and antiques is founded by me as the principal owner and assisted by my wife Josephine. Together we collect and select the things sold online. Principal places of our activities are: antique flea markets, auction centres and antique shops and events throughout London.
Section 2 How we treat your data
At Ace Fine Antiques, we take your privacy very seriously and we take every precaution to protect all the information that you give us and do not give any information about you or your purchases to any other party.
Section 3 What we do with your information
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. When you purchase an item from us, as part of the buying and selling process, we collect the personal information that you give us, such as your name, address and email address. All contact details and addresses used to post items to you will be destroyed after 28 days of the purchase. We only share your personal information for very limited reasons and in limited circumstances, as follows:
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
Section 4 Your consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only and the information will be deleted after 28 days. Your details will then be taken and destroyed in the appropriate manner.
Section 5 Disclosure
As with any business or organisation, in the unlikely event, we may disclose your personal information if we are required by law to do so. This however, would only be done under an information request order.
Section 6 Data Retention
Unless stated by you, all contact details and addresses used to post items to you will be destroyed after 28 days of the purchase. A copy receipt is maintained safely for tax purposes if required.
Section 7 Third-party services
We do not use any third-party services to gather or give information. However, certain third-party service providers, such as payment gateways such as: PayPal or other credit/debit card payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We share your personal information for very limited reasons and in limited circumstances, as follows:
2)Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
3)Compliance with laws.
Section 8 Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed or altered.
Section 9 Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information describe as below:
1)You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
1)You may also have rights to change, restrict my use of, or delete your personal information.
1)You can object to my processing of some of your information based on my legitimate interests such as receiving marketing messages from me after providing your express consent to receive them.
1)If you reside in the EU and wish to raise a concern about my use of your information you have the right to do so with your local data protection authority.
Section 10 Age of consent
If you are aged 18 or under, you will need to get permission to shop on our site from your parents or guardian.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us by messaging us on this channel.
All UK orders are shipped through Royal Mail whereas orders for International shipping will be dependent on the item ordered (e.g. paintings, art prints) as these items require specialised courier to ship them. International orders will either be tracked or regular shipping.
Local collection is available for buyers provided this is arranged in advance and only for delicate or large items. Please contact me prior to purchase to discuss shipping options. If we both agree to pick-up, I can remove the shipping charges on the listing and reserve the item for you.
Free shipping is available for small items within the United Kingdom. Large and fragile items such as paintings have corresponding charges.
Though ordering is 24/7 online we process and shipped orders at U.K. Time Zone. All orders are processed and shipped during Monday-Saturday.